Solving technical issues on a global scale!

Skype for initial call then keeping contact open

Skype for initial call then keeping contact open

There is a saying that “if your product is good, the market will come to you!” The same saying can be applied to a person who has a strong online presence. If you are interested in global connections, have a strong profile, blog, share what you are doing and push it out there, others will find you and seek connections with you.

I was delighted to get an email from a university lecturer, Mariko Eguchi, from the Shimaine Prefecture in Japan who is working on global competencies with a number of countries including USA, Taiwan and Russia but was seeking interested secondary teachers in Australia. I immediately responded and said yes I would be interested as Mariko offers linkups via both skype and polycom. We get lots of skype contacts but global polycom users are more difficult to find. The visuals can be clearer with dedicated videoconferencing equipment so I was keen to try our school equipment with Asia.

Year 12 dress up day

Year 12 dress up day

Yesterday we used skype to initially connect, and used as a backchannel while we tried dialling each other over polycom. Year 8 girls happened to be in the room as were some year 12 students. It was their final day of school and they had come dressed up! Always a great opportunity to show off their costumes if it is on a global scale!

I could ring Mariko using polycom but she could not ring me. It was decided to test the connection with the school that she wants us collaborate with this Friday.

Skype opens our learning spaces

Skype opens our learning spaces

Polycom videoconference was next

Polycom videoconference was next

Testing is essential and to ensure we covered all possible potential complications, I booked a room for us to meet  through our Education Department just in case. Mariko then used skype chat to tell me that I cannot ring her on her mobile unit when outside the university, I have to ring her! We then tested the room connection immediately through the booked room number, but although Mariko could see me, she appeared as a blue box to me and also to her.

Resolving Mariko's lack of video

Resolving Mariko’s lack of video

Mariko is back on video

Mariko is back on video

Gary Schultz, a virtual learning officer with our Education Department was messaged. He came into the room virtually and immediately to try and resolve the problem. As there was still no solution, the central office digital support technician was contacted who also immediately looked at the back end to find all was well on the Australian side. It was suggested that Mariko’s camera was not working. She contacted her technician who was on site. She came in immediately and resolved the problem. The actual linkup takes place tomorrow so fingers crossed all goes well.

How fortunate were we to have almost immediate virtual and face to face help and that technicians from 2 countries could work together and resolve the problems.

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